Independent Feedback | Customer Care Guaranteed at Lane End
Lane End Conference Centre has achieved the highest overall customer satisfaction score of 91% through a recent independent customer survey managed by the
Business Development Research Consultants Ltd. (BDRC).
The results of the September survey placed Lane End Conference Centre at the top of its category consisting of 16 other dedicated conference venues. The venue is currently positioned fifth in the overall lead table for the year to date.
"We are very proud of the results, we have improved our service consistantly from one month to the next and our customers' feedback is proof that we consider their needs. We have a culture of continual improvement and we will continue to look for better ways to serve our clients." Heni Fourie, Sales & Marketing Manager.
We use the detailed feedback, provided by the BDRC from their independent customer surveys as well as the feedback forms which are completed by delegates on site, to bring positive change to our product and service. To read what our clients said go to our testimonials page on our website.
For more information of our extensive range of meeting facilities please visit our conferences section on our website.
