I thought I would send you a personal email, rather than use the web form, to say how impressed I was with the conference centre last week. I attended for two events, a company workshop and a training event. I had not been to the centre before but would be more than happy to use it again in the future.
While the facilities were excellent, I was most impressed by your staff. From arrival to departure, we were treated very well by everyone, from your reception staff through to the accommodation personnel. They were universally supportive, chatty and cheerful.
On top of this high standard, one member of your team really stood out, Rebecca, the Restaurant Supervisor. I initially thought I would be eating alone and she went out of her way to make me welcome, despite the presence of a much larger course. When joined by a colleague, she managed to strike that difficult balance between being friendly and attentive, without being at all intrusive. Please pass on my very warm regards to her and her line manager.
In summary, well done and thank you to all there. I am back again this week and am looking forward to it.