Client Reviews | Lane End Conference Centre

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I thought I would send you a personal email, rather than use the web form, to say how impressed I was with the conference centre last week.  I attended for two events, a company workshop and a training event.  I had not been to the centre before but would be more than happy to use it again in the future.  

While the facilities were excellent, I was most impressed by your staff.  From arrival to departure, we were treated very well by everyone, from your reception staff through to the accommodation personnel.  They were universally supportive, chatty and cheerful.  

On top of this high standard, one member of your team really stood out, Rebecca, the Restaurant Supervisor.  I initially thought I would be eating alone and she went out of her way to make me welcome, despite the presence of a much larger course.  When joined by a colleague, she managed to strike that difficult balance between being friendly and attentive, without being at all intrusive.  Please pass on my very warm regards to her and her line manager.

In summary, well done and thank you to all there.  I am back again this week and am looking forward to it.

I wanted to thank you for everything you did to help set up these training events. Both trainers commented that they were very happy with all the arrangements and staff were very helpful. They really like having the training at Lane End Conference Centre and we always have such positive feedback from our delegates. Your help was very much appreciated. I will be in touch again in the New Year to arrange the next training session.

I write to thank you and the rest of the staff of Lane End Conference Centre for my comfortable and happy stay at your Centre between 5 and 11 December 2014. I am really happy with the way you handled my booking, transport arrangements and billing.  The food was fantastic and the landscape is magnificent. I enjoyed the services offered by the staff - I can only remember a few names now - Aaron, Mr. Logan, and Paris - but all staff were equally helpful and friendly. Please convey my sincere thanks to them.

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Gold Accreditation

Venue Verdict Gold Standard Lane End Conference CentreLane End achieved the Gold Standard Accreditation from BDRC continental for outstanding customer service - read more about our conference centre awards and accreditations.
 

AIM Accreditation through the Meetings Industry Association

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