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On Track To Retain Our Gold Standard Accreditation

We are very pleased to announce that we are on track to retain the acclaimed VenueVerdict Gold Standard Accreditation.

Lane End Conference Centre has achieved the Gold Standard Accreditation for Customer Service from BDRC Continental
Lane End Conference Centre has achieved the Gold Standard Accreditation for Customer Service from BDRC Continental
Lane End Conference Centre was awarded the Gold Standard for outstanding customer service for the 12 months ending September 2012. This year once again Lane End achieved the accolade for the first three quarters and is set to be awarded the Gold Standard for this year ending September 2013.

BDRC Continental’s VenueVerdict programme is a system of collecting feedback from conference organizers about venues they have used to host events. Venues are ranked in order of their achieved Net Promoter Score which indicates levels of customer satisfaction.

In order to achieve the accreditation venues must achieve a Net Promoter Score of +70 or higher from at least 40 individual pieces of feedback submitted by conference organizers. Feedback surveys must be received during the twelve month period October 2012 to September 2013 and each of the four calendar quarters is required to contain at least ten responses.

Lane End is one of only 33 venues to receive the Gold Standard for Q3. The VenueVerdict programme featured around 360 participating venues and hotels throughout the UK and Ireland.

For the period in question the results were derived from about 22,000 individual pieces of feedback.

“We are very pleased to be one of only 33 venues amongst 360 competitors throughout the UK and Ireland to receive this accolade.

“I believe we were only able to achieve this because of our wonderful staff and the underlying culture of continual improvement at Lane End – follow us on twitter and search #ConferenceFresh to see what I’m talking about.” Mike Gough Operations Director.

If you would like more information on Lane End’s conference and training facilities, or would like to come and visit us, please contact us or call us on 01494 881171 for more information.

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