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On behalf of the rest of the team, I want to officially thank you for the professional way you engaged with us from the very first time you came on board when I complained about my last experience. The entire Lane End team have made sure that our stay this past week was a very good one. From the reception crew to the housekeeping crew, the Operations Manager, to the conference team and of course the ever-reliable David, everyone did their bit in making sure our meeting went well. Thanks to Louise for sorting out my mailing as well.

One of my colleagues today actually said this: ‘This place feels like home’.

Of course, I will single out Kim, for the very special care she took to make sure I had a successful meeting. Right from the planning to the execution, Kim was brilliant, and I knew I was in safe hands with her from the very first day. It is a pity I did not get to thank her personally. Please pass on my warm greetings and appreciation to her.

Obina Chijoke

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