We were very impressed with the culture that appears to run through Lane End. In addition to yourself, the maintenance people and the cleaning staff both asked members of our party at varying times whether they could be of assistance, was everything going well etc and we thought this was very good and showed that the culture of the whole organisation runs from top to bottom . The food was excellent and people stated that whilst they expected it to be good, they did not think it would be as good as it was.
What impressed me most about Lane End was the food (all catering aspects) and the staff - excellent staff, manners, helpfulness, friendly - over an above what I have seen in any hotel. I have stayed at many well known hotel brands for work and none of them had staff as nice as here, even the chef came out to ask us personally what we wanted in our packed lunches. Well done and thank you.
The whole thing has been a tremendous success and we are very pleased with it. Your venue was totally right for us in every respect and we were very happy with everything. Please convey my thanks to all staff, who were all polite, helpful, friendly and cheerful.
Thank you so much for the great service that our group received on Friday and Saturday. We were very happy with everything, especially the food and also the lovely birthday cake we requested. Your staff were extremely helpful and friendly and we have received great feedback from all the directors that we have spoken with so far. Please pass on our thanks to all your staff. We are really looking forward to our upcoming courses. Thank you again for hosting our event.
Thanks to you, your colleagues and the Hi5 team for an excellent event! All went very well, very comfortable, very organised, very happy! I will be in touch very soon with all the firmed up arrangements and names for the next event.
Having stayed here several times over the past three years I can honestly say the standard of care and attention to detail has never lessened despite changes in staff - excellent as always!