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23

I thought I would just write to you to thank you and the rest of the staff at Lane End for your efforts in making the E-Code conference a success.  Right from the start of our dialogue many months ago, you (both as a facility and as an individual) have been attentive, flexible, pragmatic and very competitive on cost. 

The lecture room facilities were excellent, particularly the internet access; we had 12 laptops running permanently with no noticeable degradation of service and no interruptions; at other facilities throughout Europe we have lost connection probably every 30 minutes.  When the key outcome is a web‑based product this is a critical issue. I would have no hesitation in either using you again or recommending Lane End to other businesses. One UK delegate, a veteran of the UK and European conference circuit, said this was the best base for a conference he had experienced, he thought the facilities, the staff and the food were all excellent.

I just wanted to commend you and your staff on the excellent quality of service we experienced at Lane End last week. The venue was just as promised.  The training rooms were well-resourced, extremely comfortable and just right for our needs.  The study bedrooms were simple but exactly all that was required and the beds were comfortable!

The quality of food was excellent and the waiting staff extremely friendly and happy to put up with a myriad of requests.  We also made extensive use of your grounds with 6 of us trying golf for the very first time and some serious table tennis tournaments taking place. This was counteracted by the excellent cakes!

With the layout of Lane End, we felt like we had the place to ourselves even though we knew there were other people on site.  This made a huge difference to the quality of the learning experience of our delegates and was well appreciated.

Please can you pass on our thanks to all of your staff.

23

 

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