K. Thompson - Ultra CCS23rd Feb 2015
I thought I would send you a personal email, rather than use the web form, to say how impressed I was with the conference centre last week. I attended for two events, a company workshop and a training event. I had not been to the centre before but would be more than happy to use it again in the future.
While the facilities were excellent, I was most impressed by your staff. From arrival to departure, we were treated very well by everyone, from your reception staff through to the accommodation personnel. They were universally supportive, chatty and cheerful.
On top of this high standard, one member of your team really stood out, Rebecca, the Restaurant Supervisor. I initially thought I would be eating alone and she went out of her way to make me welcome, despite the presence of a much larger course. When joined by a colleague, she managed to strike that difficult balance between being friendly and attentive, without being at all intrusive. Please pass on my very warm regards to her and her line manager.
In summary, well done and thank you to all there. I am back again this week and am looking forward to it.
Child Bereavement UK18th Dec 2014
I wanted to thank you for everything you did to help set up these training events. Both trainers commented that they were very happy with all the arrangements and staff were very helpful. They really like having the training at Lane End Conference Centre and we always have such positive feedback from our delegates. Your help was very much appreciated. I will be in touch again in the New Year to arrange the next training session.
ODRL Assessment Centre17th Dec 2014
I write to thank you and the rest of the staff of Lane End Conference Centre for my comfortable and happy stay at your Centre between 5 and 11 December 2014. I am really happy with the way you handled my booking, transport arrangements and billing. The food was fantastic and the landscape is magnificent. I enjoyed the services offered by the staff - I can only remember a few names now - Aaron, Mr. Logan, and Paris - but all staff were equally helpful and friendly. Please convey my sincere thanks to them.
Shaw Trust15th Dec 2014
Thank you so much for arranging our team building day and Christmas lunch. The event was fabulous with all staff really enjoying the chocolate making activities and the food at lunch was amazing! In the new year I will hoping to run a number of external events and will definitely use your facilities again.
SRG Conference10th Dec 2014
The week went superbly. I love Lane End and it is the perfect place for the kind of retreats we do. Everything flowed flawlessly and all of us felt well watched over and taken care of and David, one of the caretakers, was so much fun and very personable with us. Send my warmest greetings to him and tell him I have a new expression to use that he shared with me. Chin wagging.
The meals, each and every one, were delicious. Although we love the atmosphere at Grouse and Ale and loved dining there on that Friday night, we all said the food was superior at the Lane End. Please be sure to tell the chef that for us.Thank you for all you did to make our retreat such a success. I’m already looking into the 2015 first quarter and planning another retreat. I will keep you posted about the details once I know more.
Mary - IMI5th Dec 2014
I am pleased to confirm that the event last week went very well, so thank you for your assistance.
We felt that the conference met the aims and objectives we set out to achieve, and that your staff were friendly and helpful. The meeting room/accommodation facilities are at a good standard and all the IT worked very well. Thank you for arranging the private dining at short notice too we were glad that you were able to be flexible.
We were happy overall and will certainly consider the venue as a future option for events. Thank you both for your help over the last month or so - it has been a pleasure working with you and hopefully we will again in the near future.