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29

I would like to compliment you on something I have never encountered before at any hotel or similar establishment. I am allergic to garlic and your staff were outstanding in labelling all the food, so much so that one of the other delegates asked 'what are all these garlic-free food for?' I have never had anyone take so much care in ensuring that I don't eat the wrong food. Thank you.

Everything at Lane End was very well organised and the food were superb - really well cooked and fresh, innovative and catered for all diets. You should enter Master Chef or British Best Dish for professionals.

I just wanted to say thank you for all your help today. We were very happy with everything at Lane End Conference Centre. All your team worked hard to make our day a success and our clients were most impressed with the venue. Please thank the chef as well - lunch was delicious and the birthday cake yummy.

A huge thank you to you and all your team for making our event a success yesterday. It was my first time at Lane End and I was really impressed with the venue and service we received - the quality was of a very high standard. We look forward to working with you again in the future.

I just wanted to drop you an email to say thank you for your help in ensuring that our Graduate Induction went so smoothly last week. It was great to be able to run through everything before hand and for the team to have such a good grip on what was happening when - this ensured that everthing worked well and ran smoothly for such a large number of guests. Please pass on my thanks to all the staff at Lane End. Everyone was really helpful and cheerful, they went out of their way to help where they could. I look forward to returning next year.

The venue is great and our attendees really liked Lane End - it felt we were in our own conference centre even though it was obviously much bigger with many other guests working in different buildings. The staff are amazing - everyone is very professional and friendly but also own any problems and try their best to resolve it. For example, a cleaner saw I needed more pins and found some for me in a different room. The following morning the same lady gave me four boxes as she could see I needed them. Nice ownership and follow through. In summary, we will definitely be back.

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2020 RECOGNITION OF EXCELLENCE HotelsCombined
United Kingdom