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Lane End Awarded Gold for Customer Satisfaction

Lane End Conference Centre has been awarded a Gold Accolade for Customer Satisfaction.

The BDRC has announced the national Venue Verdict Awards for customer service at UK hotels and meeting venues. Lane End Conference Centre was awarded the new Venue Verdict Gold Standard, an accolade awarded only to venues delivering the very highest level of customer service over a period of time, based on large volumes of customer feedback. In addition to Lane End Conference Centre, 17 other venues out of over 200 participating venues were awarded the Venue Verdict Gold Standard. 

“We are committed to delivering service that exceeds customer expectation every time, and the BDRC’s Venue Verdict tool plays an integral part in the way we deliver and continually improve our service. “ Heni Fourie, Sales & Marketing Manager at Lane End Conference Centre. 

The Business Development Research Consultants (BDRC) was founded in 1991 and is a leading full service market research agency. Lane End Conference Centre is taking part in their monthly Venue Verdict programme which collects and analyses customer feedback independently and reports on the levels of customer satisfaction.  

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