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Lane End continue to lead the way with Gold Standard excellence


The Rio Olympics are a little under a month away and we’re already looking forward to cheering on Team GB in their race for Gold medals, but it’s not just the athletes who will be celebrating Gold success!

Back in February we broke the news that we had been awarded a VenueVerdict Gold Standard accreditation but our second quarter results have just come in and we’ve seen some great progress. The accreditation itself is part of the BDRC Continental VenueVerdict programme and is only given to venues recording a 12-month net promoter score of +70 or higher from forty or more business event host responses.

The minimum requirement for a Gold Standard is 10 responses per quarter and a score of 70%. Well, we managed 15 responses with an incredible score of 100%! Not only does that show real progress since we were honoured with the accreditation but it shows a real desire to work with our clients ensuring excellence at all stages of the event. The news only gets more positive when you consider that our current rank is 6th across 300 participating venues in the UK and Ireland. Our team has a real belief that we must go above and beyond for our clients so to be recognised with an achievement such as this is a real honour.

You can learn more about the VenueVerdict accreditation at www.bdrc-continental.com!
Congratulations to all the other venues that have also got something to celebrate following the second quarter results. We’ll be celebrating here in Buckinghamshire of course but perhaps the most important thing to take from the results is the importance to maintain that level of excellence. You can never stop improving or learning in this fantastic industry we work in!

Real-time customer feedback such as this is a great way to ensure we are doing everything we can for our clients. Let’s just hope Team GB follow our Golden example at the2016 Rio Olympics!

If you would like more information on Lane End’s conference and training facilities, or would like to come and visit us, please contact us or call us on 01494 881171 for more information.

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