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Lane End Conference Centre Sees Strong Rise in Turnover and Customer Satisfaction

Annual turnover and customer satisfaction are up, completing a stellar year for Lane End Conference Centre.

The Buckinghamshire-based training and meeting venue reported an 18 per cent increase in turnover for the 12 months ended August 2014 compared to the same period in 2013. 

Furthermore, recent customer feedback by the venue shows 87 per cent of clients would recommend the Buckinghamshire conference venue to a colleague or friend.

Lane End Sales and Marketing Manager, Heni Fourie said: “Despite fluctuating economic conditions as the UK emerges from recession, Lane End has had a very successful twelve months. 

“The increased demand is extremely encouraging and reflects our ongoing commitment to deliver a world-class conference experience for clients.”

Latest figures for Lane End also reveal that during the 12 months to August 2014, bookings comprised 100% weekday business events, with 77% of clients who held an event at Lane End in 2013 re-booking their place in 2014.

Mr Fourie said: “All of our business comes from corporate bookings and one of the reasons we have such a high retention rate is that we never dilute what we do. 

“Unlike hotel based conference venues, Lane End’s focus is purely on hosting professional corporate business events, meetings and conferences.  All our facilities and hospitality is geared towards creating an environment that is conducive to learning and development. This enables clients to really concentrate on the task in hand and get the most of out of their time here.”                

Lane End also operates a culture of continual improvement. This includes capturing on-site and online client feedback and participating in industry-wide independent accreditation schemes, such as BDRC’s (Business Development Research Consultants) VenueVerdict programme.  

BDRC’s survey looks at the customer experience of 360 hotel and meeting venues across the UK. Each venue is independently assessed across a range of criteria, from initial enquiry handling to meeting planning. 

Latest results for Q3 2014 show that Lane End ranked in the top 15 for overall performance - securing BDRC’s VenueVerdict Gold Standard Accreditation for outstanding customer satisfaction for the eleventh successive quarter.

Mr Fourie said: “Another reason for Lane End’s continued success is that we pay close attention to customer feedback and constantly adapt to the changing needs of the conference and events market.    

“For example, to complement our free superfast broadband and video conferencing facilities, we recently upgraded to state-of-the-art LCD data projectors, allowing clients to deliver powerful, high definition presentations to partners and customers anywhere in the world.”

Lane End Conference Centre ­ Driving the Conference and Training Industry

How Lane End helps businesses stay ahead:  

•    Private Training Rooms ­ Five self-contained conference buildings, including private reception for registration, ensuring maximum focus and privacy on-site.

•    Award-winning Customer Service ­ Latest customer feedback shows that 87% of clients would recommend Lane End to a colleague or friend with many commenting on the friendliness and attentiveness of staff.

•    High standard of Conference and Meeting Facilities ­ Daily hire of Lane End’s conference suites includes full use of the latest video conferencing technology, free superfast Wi-Fi and technical support.
 
•    Healthy, Nutritious Catering ­ A range of delicious meal options, from working buffet lunches to three-course dining, prepared fresh on-site by a dedicated catering team.     

For further information about Lane End Conference Centre's facilities visit www.lane-end-conferences.co.uk/conference-facilities.html or call Heni Fourie on +44 (0)1494 881171, heni.fourie@lane-end-conferences.co.uk.

Notes for Editors:

Image request: For further information or a high-resolution image to accompany this press release contact Heni Fourie, email: heni.fourie@lane-end-conferences.co.uk, direct line: 01494 417365, mobile: 07809 395 062.

About Lane End Conference Centre: Lane End Conference Centre offers state-of-the-art residential conference facilities, set in 26 acres of beautiful Chilterns countryside just 30 miles from London.

Delegates enjoy hi-tech conference facilities, ample free parking and free broadband access on-site ­ all within swift and easy reach of the capital.

Lane End Conference Centre has 104 bedrooms, 32 meeting rooms, four lounge and bar areas, dining rooms, a games room with a lounge and bar, plus plenty of fitness and leisure facilities. 

www.lane-end-conferences.co.uk

Tel: +44 (0)1494 881171

Church Road
Lane End
Buckinghamshire 
HP14 3HH 
United Kingdom

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